Return Policy

Need help with your ring? Contact our team before sending a return

Ready to Ship — 14-day return requests

For non-quality-related returns or exchanges of Ready to Ship retail items, contact us within 14 days of receiving your order — please include your order number, product code and the reason for your request

Stock-item returns are handled with prior approval and the buyer pays return shipping for non-quality reasons — contact us for return instructions and confirmation of the available refund or exchange arrangement

Quality concerns

Please report quality-related defects with photos or videos within 7 days of receipt so we can investigate promptly — for confirmed quality defects, we offer replacement or refund; damage caused by the user is not covered by this quality policy

The 7-day reporting request does not remove any mandatory consumer rights or legal remedies that apply to your purchase

Wholesale and custom orders

The 14-day retail request window applies to Ready to Ship consumer purchases — wholesale stock returns require prior approval and are reviewed against the confirmed order terms

Custom OEM products cannot be returned for non-quality reasons because they are made to your specific requirements — this does not exclude remedies for faulty or incorrectly supplied goods where applicable

How to request a return

1. Email zhenyuejewelry@gmail.com or contact WhatsApp +86 13650121517 with your order number and product details
2. For a quality issue, include clear photos or a short video — do not send payment card details or account passwords
3. Obtain the return instructions and confirm the recipient and parcel details before dispatch
4. Package the item securely and retain your shipping receipt and tracking reference

Company return address

Contact us before mailing the parcel to confirm the recipient, postcode and any required international return-shipping details

Refund and exchange handling

We will confirm the outcome and next steps after reviewing the request and, where required, the returned item — the amount and timing will follow the confirmed resolution and any applicable legal deadlines

Payment-provider processing may affect when a refund appears in your account — contact us with your order reference if you need help checking it

Your consumer rights

This policy does not limit statutory cancellation rights, guarantees or other mandatory protections in the law applicable to your purchase — where those rights provide a different or greater remedy, they continue to apply