Frequently
asked questions

For wholesale orders, our standard minimum is 20 pieces per style, per size

For the Eternal Series, the minimum is 5 pieces per style, per size

Yes — we support material selection, ring width, inlay materials, engraving, logo printing, custom packaging and private-label projects

Inlay options include abalone shell, meteorite wire, carbon fiber, wood and opal; contact us to discuss the options for your design

Our main materials are tungsten carbide, stainless steel and titanium

Check the individual product description for the material and finish of a particular ring

Tungsten carbide is highly scratch-resistant

All products go through multiple quality inspections before shipment

Our standard range is US sizes 5–14, with US sizes 7–13 being the most commonly produced

Custom sizes are available for bulk orders, and we can provide a size chart for reference

We identify the materials used in each product description so you can distinguish the stated inlay material from decorative foil or resin-composite details

Decorative gold foil is not solid gold; please refer to the specific product description for the exact inlay composition

Pricing depends on order quantity, materials, customization and packaging

Larger quantities can receive a better unit price; after reviewing your requirements, we will provide a formal quotation

We accept PayPal; please confirm the available payment arrangements when placing your order

Bulk orders require a 40% deposit, with the remaining balance paid before shipment; small trial orders can be paid in full

Lead time for custom OEM orders depends on design complexity

Contact us with your design and quantity so the production schedule can be confirmed for your order

Worldwide shipping for online orders is US$10 for the first item plus US$2 for each additional item, calculated from the total quantity across all products in your cart

For example: 1 item = US$10, 2 items = US$12, and 3 items = US$14 — the shipping charge is added automatically at checkout

Express delivery is available through DHL, FedEx, UPS and TNT according to route availability; sea freight or delivery to your designated freight forwarder can be discussed separately for bulk and custom projects

We do not offer direct dropshipping to end consumers on behalf of wholesale partners

For personal purchases, browse the Ready to Ship collection

Please send photos or videos of the defective items within 7 days of receiving your order so we can review the issue promptly

For quality-related defects, we offer replacement or refund; damage caused by the user is not covered

This reporting request does not limit mandatory consumer rights

For Ready to Ship retail orders, request a non-quality return or exchange within 14 days of receipt

Stock items require prior approval, with return shipping paid by the buyer for non-quality reasons; wholesale stock returns follow the confirmed order terms

Custom OEM products cannot be returned for non-quality reasons because they are made to your specific requirements; mandatory consumer rights remain unaffected

Standard packaging is a poly bag plus an OPP bag

For bulk orders, we support custom-logo gift boxes, velvet pouches, custom labels and private-label packaging