How information is used when you browse, contact us or place an order
Who we are
BEYOND GEM is operated by Dongguan Zhenyue Jewelry Co., Ltd., Room 106, No. 292 Hengliu Street, Shatian Town, Dongguan, Guangdong, China
Website: beyondgemjewelry.com
Privacy contact: zhenyuejewelry@gmail.com
Information you provide
When you inquire or order, we receive the information you submit, such as your name, email, telephone number, company, country, billing and delivery address, product selection, size, quantity, customization details and messages
Order records can include transaction references, payment status and correspondence — please do not send full card numbers, passwords or unnecessary sensitive information through email, WhatsApp or inquiry forms
How information is used
We use the information to respond to requests, prepare quotations, process and fulfill orders, arrange delivery, provide after-sales support and maintain business records — technical information such as IP address and browser details can also support site operation, security and abuse prevention
Depending on the applicable law, processing may rely on fulfilling an order or requested pre-contract steps, legal obligations, legitimate operational and security needs, or consent where required
Service providers and external links
The store runs on WordPress and WooCommerce and is hosted through Hostinger — information needed to operate the site and deliver orders can be processed by hosting, email, payment and shipping service providers
PayPal processes information needed for payments handled through its service — contact or payment interactions on third-party services, including PayPal and WhatsApp, are also governed by those providers’ own privacy notices
Inquiry forms send the submitted details to our company email — public reviews or comments, where enabled, may display the information you choose to post publicly
Cookies and similar storage
The store uses cookies or session storage to maintain shopping-cart and login functions — blocking these in your browser may prevent parts of the shop from working correctly
WooCommerce cart cookies help recognize changes to the basket; its session cookie ordinarily links a visitor to stored cart data for up to two days — login cookies may last longer when a user selects Remember Me
External payment or embedded services may use their own cookies — you can manage or remove cookies through your browser settings and review the relevant provider’s notice before using its service
Retention and international processing
Account and order records currently have no automatic deletion schedule configured in the store — contact us to request a review, access, correction or deletion of your information
Some records may need to be retained for accounting, legal obligations, fraud prevention or an unresolved transaction — our business is in China and service providers may process information in other countries
Your requests and choices
Depending on applicable law, you may have rights to access, correct, delete, receive a copy of, restrict or object to processing of personal information, or withdraw consent where processing relies on consent
Email our privacy contact with enough information to identify your request — we may need to verify your identity before providing or changing records; do not send identity documents unless we explain why they are required and how to provide them safely
You may also have the right to contact your local data-protection authority — this notice does not limit rights provided by applicable law
Updates
We may update this notice when our services or data practices change — the revised date shown on this page identifies the current version